Shipping policy
We strive to make the ordering and delivery process for our customers as simple as possible. Should you still have questions or encounter additional issues, please do not hesitate to contact our customer service. Below, we explain how your order is processed and delivered.
Shipping costs
We cover the shipping costs for every order. All our products are delivered to your home 100% free of charge. There is also no minimum order quantity required.
Which countries do we sell to?
Currently, we sell our products to customers in Germany, Austria, and Switzerland. Unfortunately, we do not currently sell our products outside of these countries.
Shipping your order
Have you found the perfect look on our website? Then of course you want to enjoy it as soon as possible! That is why we ensure that your order is processed and shipped as quickly as possible.
Below you will find the average delivery times for all our packages:
- After you place your order, we need 1–2 business days to process it. During the week this takes one business day, but if you order on a Friday evening or over the weekend, it may take a little longer.
- Once your order has been processed, it is shipped and takes an average of 4 to 6 business days to be delivered.
Once you have placed an order with us, you can see when your package will arrive after just a few days. You will receive your personal tracking code by email, which you can use to track your order via our tracking partner. You can find out how this works on our Track & Trace page.
To ensure that your order is shipped today, you can contact us by phone at any time. Our service team will be happy to help you make the right choice.
Delivery of your order
Once your order is delivered, you can enjoy it! Of course, something can always go wrong. Would you like to exchange or return it? Please visit this page.
Defective product?
That is very unfortunate! Unfortunately, it can happen that your product is damaged during transport. In this case, we will always send a new package free of charge the first time and unfortunately cannot issue a refund. If it goes wrong the second time, we will refund the full purchase price.
How to place an order
The ordering process at Dekotic is very simple. First, you need to go to the product page and add the desired product to your shopping cart. To do so, click the “Add to cart” button.
It is important to check whether you have selected the correct variants. If everything is correct, click the “Proceed to checkout” button. On the information page, you must enter the correct address details. Please make sure that all information is correct. Once these details are filled in correctly, you can click the “Continue to shipping” button.
The “Shipping” page allows you to review the entered address details once more. It also indicates that every shipment is sent completely free of charge. As a sign of our appreciation to our customers, we always cover the shipping and delivery costs. You can now continue by clicking the “Proceed to payment” button.
For payment options, you can choose from various payment methods. On Dekotic.de, all payment options are SSL-encrypted, which means you can always rely on a secure payment environment.
- PayPal
- Klarna
- Visa
- Mastercard
- American Express
- Shop Pay
- Apple Pay
- Google Pay
After selecting the correct payment method, you must click the “Complete order” button, after which you will be redirected to the payment method you selected. Follow the instructions on the relevant page to complete your order. In the unlikely event that you experience any issues with your order, you can contact us at any time.
Package lost?
If a package is lost or cannot be delivered due to logistical reasons, we will always send a new package before proceeding with a refund or return. If the order has not arrived 60 days after shipment, the order can be refunded.
For all other questions, please contact us.